Privacy Policy Mahkota69 — Player Data Protection

This Privacy Policy explains how mahkota69 ("we", "the Platform") collects, uses, discloses, and protects your personal information when you use our platform at https://mahkota69.im. This document has been prepared in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia.

By registering for or using mahkota69's services, you consent to the collection and use of your personal information as described in this policy. Please read this document carefully. If you disagree with any part of it, please discontinue use of our platform.

Mahkota69 collects various types of information to deliver quality, secure, and personalised services to Malaysian players. The following are the main categories of information we collect:

1.1 Information You Provide Directly

1.2 Automatically Collected Information

When you use the mahkota69 platform, our systems automatically collect certain technical information for security purposes and to improve the user experience:

• Device information: Device type, operating system, phone model (e.g. Samsung Galaxy, iPhone), and screen resolution.
• Network information: IP address, network type (WiFi, mobile data), internet service provider name.
• Session data: Pages visited, session duration, actions taken within the platform, and access time and date.
• General location data: State or region within Malaysia based on IP address (not precise GPS location).
• Cookie and local storage data: Session cookies, preference cookies, and device identifiers.

Mahkota69 uses collected personal information solely for legitimate and necessary purposes. Here is how we specifically use your data:

2.1 Primary Purposes of Data Use

• Account management: Creating and managing your mahkota69 account, including the login process, account security, and personal settings.
• Identity verification (KYC): Verifying your age and identity to meet legal requirements, including preventing participation by minors.
• Transaction processing: Processing deposits and withdrawals via Malaysian payment methods such as Touch 'n Go eWallet, DuitNow, GrabPay, ShopeePay, Boost, and FPX (Maybank2u, CIMB Clicks).
• Service provision: Providing access to all mahkota69 games, including slots, football, badminton, poker, table games, and live matches.
• Customer support: Handling enquiries, resolving complaints, and providing technical support in Bahasa Malaysia.
• Promotional communications: Sending notifications about bonuses, promotions, poker tournaments, and mahkota69 special events — only if you have opted in to receive them.
• Platform security: Detecting and preventing fraud, unauthorised access, money laundering, and system abuse.
• Legal compliance: Fulfilling our obligations under Malaysia's PDPA 2010 and any other applicable regulatory requirements.

2.2 Personalising Your Experience

With your consent, mahkota69 may use your gameplay data to personalise your platform experience — such as recommending relevant slots, sending notifications about Malaysia Super League or EPL matches you may be interested in, and displaying promotions tailored to your gaming activity.

Mahkota69 does not sell or trade your personal information to third parties. However, in certain limited situations, we may need to share your information with trusted parties as follows:

3.1 Permitted Sharing

• Malaysian payment providers: Transaction information is shared with payment service providers — including Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX-enabled Malaysian banks — solely for the purpose of processing your transactions.
• Licensed game providers: Minimum required account information (player ID, balance) is shared with licensed game providers such as Pragmatic Play and PG Soft for technical purposes and to ensure game integrity.
• KYC verification services: Identity information is shared with accredited third-party identity verification service providers for verification purposes only.
• Legal authorities: mahkota69 will disclose required information to Malaysian authorities (such as the police, courts, or regulatory bodies) when legally obligated to do so under applicable law.
• Business transfer: In the event of a merger, acquisition, or asset sale, user information may be transferred to the successor entity, subject to user notification and equivalent privacy protections.

Mahkota69 takes data security very seriously. We continually invest in security infrastructure and processes to protect your information from unauthorised access, misuse, loss, or destruction.

4.1 Technical Security Measures

• 256-bit SSL/TLS encryption: All communications between your browser/app and mahkota69 servers are encrypted using 256-bit SSL/TLS protocol.
• Database encryption: All sensitive data in our databases is encrypted at rest using industry-standard encryption.
• Two-factor authentication (2FA): We encourage and support the use of 2FA as an additional security layer for your mahkota69 account.
• 24/7 security monitoring: Our automated monitoring system runs around the clock to detect suspicious activity and cyber threats.
• Regular penetration testing: Mahkota69 conducts regular security audits and penetration testing carried out by independent security experts.

4.2 Internal Access Controls

Access to user personal data within mahkota69 is restricted to staff who genuinely require it to carry out their duties. All staff undergo data security training and are required to sign strict confidentiality agreements.

The mahkota69 platform uses cookies and similar tracking technologies to enhance the user experience, analyse traffic, and ensure account security.

5.1 Types of Cookies We Use

5.2 Managing Cookies

You may manage or delete cookies at any time through your browser settings. Please note, however, that disabling or blocking certain cookies may affect the functionality of the mahkota69 platform — particularly login features and session security.

Most modern browsers such as Chrome, Firefox, Safari, and Edge offer detailed cookie management controls within their Settings or Privacy menus.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding personal information held by mahkota69:

6.1 How to Exercise Your Rights

To exercise any of the rights above, you may:

1. Log in to your mahkota69 account and use the data management options under the "Account Settings" section.
2. Submitting a written request by email to privacy@mahkota69.im.
3. Reaching the mahkota69 support team via 24/7 Live Chat.

Mahkota69 will process your request within 30 days of receipt. We may require identity verification before fulfilling the request in order to protect your account.

Mahkota69 is a platform that intended for adults aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18.

If we discover that information has been collected from a minor without our knowledge, we will take immediate steps to delete that information and close the account in question. If you are aware that someone under the age of 18 has registered an account on mahkota69, please contact us immediately at privacy@mahkota69.im.

8.1 Data Retention Period

Mahkota69 retains your personal information for as long as necessary for the following purposes:

• Active account data: For as long as your mahkota69 account remains active.
• Financial transaction records: A minimum of 7 years following a transaction, to comply with Malaysia's tax and financial regulatory requirements.
• KYC and identity verification records: A minimum of 5 years following account closure, for audit and anti-money laundering compliance purposes.
• Support communication logs: 3 years for quality control and dispute resolution purposes.
• Anonymised analytics data: May be retained indefinitely as it cannot be linked to any specific individual.

8.2 International Data Transfers

In certain circumstances, your information may be processed on servers located outside Malaysia — specifically for cloud infrastructure providers and international game suppliers. mahkota69 ensures that any international data transfer is subject to protections equivalent to or greater than those required under Malaysia's PDPA.

We only engage third-party service providers that maintain robust privacy policies and have signed data processing agreements in compliance with relevant international standards.

Mahkota69 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or technological developments.

When material changes are made, we will notify you through:

• In-platform notifications on mahkota69 when you log in.
• A notification email will be sent to your registered email address.
• A prominent notice on the mahkota69 homepage for a minimum of 14 days.

Your continued use of the mahkota69 platform after any amendments take effect will be considered your acceptance of the updated terms. If you do not agree with the changes made, please discontinue use of the platform and contact us to close your account.

If you have any questions, concerns, or complaints regarding how mahkota69 handles your personal information, please contact our Data Protection Officer through the following channels:

You also have the right to lodge a complaint with Department of Personal Data Protection Malaysia if you believe your privacy rights have been violated and our response to your complaint was unsatisfactory.